Your contents and general property should be insured for new replacement value. This means you need to work out the cost to replace the contents with brand new items that have a similar function, output and construction to that of the original property when it was new, or in the case of general property, the same features or features that are nearly the same as (but not less than) the item being replaced.

The sum insured you nominate for Buildings under your Property section should reflect the cost to rebuild your building completely. This not only means the cost to rebuild the property itself, but should also include any additional costs such as removal of debris, architect & engineer fees and council fees. If you're unsure of how you can calculate this, a professional valuation may be of help to ensure that you are insured for the correct amount.

If you take out cover under the Property, Business Interruption and Electronic Equipment sections, you must take care to ensure that your sum insured or declared value reflects the new replacement value of the assets. If you do not insure for new replacement value, it means your assets are underinsured, and in the event of a claim, the amount you are paid can be proportionally reduced in accordance with the respective underinsurance clauses.

Please contact our team immediately to have your business name corrected. Remember that your policy should be in your registered entity’s name, and not just your trading name. All details such as ‘Pty Ltd’ as well as names of all owners/insureds must also be included. If these details are incorrect or incomplete, the claims process can become complicated, and a claim may even be denied.

If you're planning to move premises, you need to contact our team before you move to allow us enough time to update your address. If you move and don’t have your insurance updated, you could find yourself potentially uninsured, because you’ve been insuring the wrong premises.

Contents includes all Items owned by you which are kept on your business premises, (other than buildings and stock). Imagine tipping your clinic building upside down - everything that would fall out PLUS any landlords fixtures and fittings which you are contractually obligated to insure under the terms or a lease or similar agreement,

The Property section allows you to insure all of your assets that are located at the premises you conduct your business from (the premises that is listed on your policy schedule). General Property is intended to cover goods that you take away from your business premises, such as your laptop and mobile phone., to anywhere in the world unless cover has been limited to the situation shown in your schedule.

The Property section provides cover for items of property against accidental physical damage, destruction or loss and includes events such as fire, storm, earthquake and lightning. If you’d also like items of property to be covered for theft from the premises, then you will need to select the Burglary cover section.

Yes, sometimes tenancy agreements may require you to take out insurance for the glass at the premises. In the event of a claim, you may be required to provide a copy of your lease agreement.